Dispatch Center
CONFIRE’s Dispatch Center operates 24 hours per day, 365 days per year to provide regional fire, rescue, and emergency medical services communications.
The Dispatch Center answers all 9-1-1 and 10-digit emergency fire and medical calls in addition to non-emergency calls. Using nationally recognized call-taking protocols for medical emergencies, calls are prioritized and dispatched to responding agencies while call-takers provide emergency instructions over the phone to 9-1-1 and 10- digit emergency callers. Dispatchers coordinate the movement of emergency resources throughout the region to ensure coverage is maintained and incident commanders receive the resources required to mitigate the emergency.
Emergency Communications Nurse System
The Emergency Communications Nurse System makes positive impacts on the non-urgent 9-1-1 calls that the Dispatch Center receives.
The Emergency Communication Nurse System has safely and successfully triaged low acuity patients to telehealth visits, facilities such as urgent cares, doctor’s offices, pharmacies, behavioral health centers, hospitals and has even provided direction for patients to care for themselves in their homes when medically appropriate. When callers connect with this program, a portion of the unnecessary emergency responses, ambulance transports and hospital emergency department visits are decreased. In addition, when callers are directed to less acute settings, health care costs decrease for the caller and the insurance carrier.
